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DDC Logo Home Integration Updates About the Transaction Contact Us



Q: I tried to reach the Dow Corning Help Desk but could not connect. Can you help me?
A: Yes, I can help you. As part of integrating the Dow and Dow Corning businesses, Dow Corning has migrated to this new Help Desk number. Additional contact information can be found at the Supplier Communications section of the Dow Corning website. The address is http://www.dowcorning.com/content/about/supplier-contact.aspx

Q. Who can I contact in case I have additional questions?
A. If you have questions or need additional clarification, additional contact information can be found at the Supplier Communications section of the Dow Corning website. The address is http://www.dowcorning.com/content/about/supplier-contact.aspx

Q: I work with multiple Dow Corning regions. Have the processes also changed for them?
A: At this time, process changes are only for Dow Corning EMEA, excluding the UK. If you are currently doing business with another Dow Corning region or Dow Corning UK, please continue business as usual until notified of changes by Dow and Dow Corning.

Q: What has happened with my open Dow Corning purchase order(s)?
A: All open purchase order lines with remaining goods receipt quantities were recreated in Dow's ERP system and given a new purchase order number. A mapping file has been posted to the Dow Corning Supplier Communications website. The address is www.dowcorning.com/content/about/supplier-communications.aspx. You can use the search functionality on the page to find the new purchase order number. Alternatively, you can download an excel file of the full purchase order cross reference.

Q: I searched through purchase order cross reference and do not see my Dow Corning purchase order?
A: All open purchase order lines with remaining goods receipt quantities were recreated in Dow's ERP system and given a new purchase order number. If you purchase order was fully received it was not migrated to the new system. In this case, you will invoice based on the original Dow Corning purchase order.

Q. Why am I receiving purchase orders from Dow Europe GmbH?
A. Dow operates in EMEA with a central procurement company. Dow's central procurement company in EMEA is Dow Europe GmbH. This company has VAT registrations in 15 different EU countries. The VAT numbers can be found in the company code cross reference  (http://www.dowcorning.com/content/about/company-code-cross-reference-table.pdf). Many products and services, especially raw materials and packaging, will be purchased by Dow's central procurement company from November 2017 onwards. According to the EU VAT Directive, Dow Europe GmbH's VAT number should be specified on your sales invoices. In this regard, we would appreciate if you would take the following VAT rules into consideration:

For any service that you provide to Dow Europe GmbH, please use the Swiss VAT number of Dow Europe GmbH.

For any product that you sell and transport to an EU country, we would appreciate if you use the SHIP TO country VAT number of Dow Europe GmbH on the invoice.

In case, you sell a product to an EU country where Dow Europe GmbH does not have VAT number or when the products remain within an EU country, please use Dow Europe GmbH's VAT number of the SHIP FROM country.

In case, you are shipping a product to an EU country where Dow Europe GmbH does not have an EU VAT number, nor does it have a VAT number in the SHIP FROM country, please use the Dutch VAT number of Dow Europe GmbH.

Q: I have done business with Dow Corning in the past. Where do I send my invoices now?
A: Our preference is for invoices to be emailed. For the location to email your invoice, please see the company code cross reference  (http://www.dowcorning.com/content/about/company-code-cross-reference-table.pdf). If the invoice must be mailed, please refer to the company code cross reference to find the invoice mailing address.

Q. During the integration / interim period, how do I know the correct Legal Entity name for my invoice?
A. Please refer to the company code cross reference file that has been posted to the Resources area of the Dow Corning Supplier Communications website. The address is www.dowcorning.com/content/about/supplier-communications.aspx.

Q. How do I know the correct Legal Entity to invoice?
A. For purchase orders issued to you prior to November 1, 2017, please see the supplier communication from November 8, 2017 (link)  for more information. For purchase orders issued to you on or after November 1, 2017, you should follow the information on the purchase orders. For suppliers doing business with Dow Corning in the UK and all other countries outside EMEA, you should continue to submit invoices as you have been doing. Additional instructions will be shared with you prior to February 1, 2018.

Q. I sent my invoice to Dow Corning, do I need to resubmit my invoice to Dow?
A. No, provided you received the purchase order from Dow Corning prior to November 1, 2017, and the invoice is received for payment prior to November 30, 2017. If you received the purchase order after November 1, 2017 or your invoice is received for payment after November 30, 2017, you will need to submit your invoice in alignment with the company code cross reference.

Q. Why did my invoice get returned?
A. There are various reasons that we return invoices to a vendor. Examples include: Invoice is addressed to the incorrect Legal Entity, Invoice is missing correct tax, Invoice is missing a valid purchase order or reference, Purchase order is paid in full. The return to vendor letter will detail the reason why the invoice is being returned.

Q: I used to receive aggregated POs for a given location, but that no longer seems to be the case.
A: You are correct. Dow does not aggregate Purchase Orders, so you will receive POs from requesters as they are submitted and released.

Q: Some of these processes are different from the ones I previously used. Why have they changed?
A: As part of the integration, the combined organizations have moved to single process.

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