Customers Deserve More

SUCCESS STORIES

Dow Corning® brand products, support and solutions contribute to customer success in many ways. Here are examples of how customers have used Dow Corning products, service and support to achieve success.

 Profitability & Innovation

For a major manufacturer of premium-quality car-care products
The customer was able to optimize their just-in-time manufacturing process to meet, from a single facility, the high-volume demands of a global customer base. Their distributor ensured that the customer always had the exact amount of Dow Corning silicone materials required for each day’s production. As a result, they no longer have to tie up their operating capital maintaining inventory in costly storage facilities.

The result is a highly efficient, highly profitable operation that consistently meets requirements for quality products delivered on time. Their distributor also keeps them informed about new developments at Dow Corning R&D, so they can be among the first to adopt them. This enhances their reputation as an auto care innovator.

 Differentiation & Rapid Growth

For a leading manufacturer of architectural coatings
Looking for a way to differentiate their waterproof deck coating in a highly competitive market where “performance is everything,” the customer decided to test the effectiveness of putting the words “includes silicone” on the label. They knew that incorporating a Dow Corning silicone in the product formulation would result in premium performance. But would consumers pay the premium price?

The distributor coordinated with Dow Corning to have small batches of silicone material produced to the customer's specifications for a test run. The silicone formulation was an immediate success and the company was faced with the need to go from pilot to full-scale production almost instantaneously. Dow Corning and the distributor worked together to ensure that sufficient quantities of the key ingredient were delivered on time and as specified. As a result, the customer was able to differentiate their product in the marketplace and take full advantage of a significant growth opportunity.

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