|
Questions About
XIAMETER® brand
Now you are able to buy
your standard silicones quickly, easily, and cost-efficiently through
XIAMETER brand. And that's a good thing. But you're bound to have
questions. Everyone does. Click for the answers to the most frequently asked
ones.
| Questions about XIAMETER brand
from customers who buy Dow Corning® brand standard silicones |
+ Why is Dow Corning changing the way it sells standard silicones?
Because that's the feedback we've received from our customers.
In the past, we weren't able to give you a really robust and cost-effective way to buy standard silicones. Some customers said they wanted more innovation. Others said they wanted more cost-effective products. But now, we have a business model that will enable us to give you the best of both. How? By moving our standard silicone products to our XIAMETER® product line and letting you buy them in the way that makes the most sense for you.
Because we're able to sell standard silicones more economically through XIAMETER brand, we'll be able to devote more of our
Dow Corning® brand resources to innovation, complex problem-solving, and application development.
|
+ How will this benefit my business?
When you buy your standard silicones through XIAMETER brand, you don't
pay for services you don't need, like technical support. And with new
XIAMETER® ordering options, you can better meet your changing business
needs for:
- A competitive price
- A secure supply
- Ordering convenience
Dow Corning will have more resources available to support you when
you do need specialty products, collaborative problem-solving, and
innovative, high-value solutions. Either way, you win.
|
+ What's the difference between "standard" silicones and "specialty" silicones?
Standard silicones are commonly used
products that are available in the marketplace from a number of
suppliers.
Specialty silicones, on the other hand, are unique materials
with unique properties and performance capabilities.
Under our new
business model, we'll sell standard silicones exclusively through
XIAMETER brand.
We'll market our specialty silicones exclusively under
the Dow Corning® brand name.
|
+ Does this mean I'll have to order my standard and specialty silicones from different places?
Yes. To take advantage of our most
cost-effective options, you'll need to order your standard silicones
through xiameter.com so we can properly process your order and provide
you with the right order confirmations, shipping notifications, and
invoices. You'll continue to order your Dow Corning® brand specialty
silicones directly from Dow Corning the same way you purchase today.
Your XIAMETER® trader and your Dow Corning salesperson will work
together to make sure your two-brand experience is a good one.
If you still need small volume quantities, you might consider buying
through one of our distributors. They're now authorized to sell both
brands.
|
+ Can't I just keep buying Dow Corning® brand standard silicones?
No. Standard silicone products previously sold under the
Dow Corning brand name will only be available as XIAMETER brand.
|
+ When do we start?
You are now able to buy from a selection of 2,100 products in the expanded XIAMETER® line at xiameter.com or through a local distributor - depending on the volumes you want to buy.
|
+ So what do I get when I buy XIAMETER® products?
You get the same high-quality, reliable, standard silicones you've always received from Dow Corning. Even better, you'll be able to buy them under the XIAMETER® brand name at competitive prices. And through XIAMETER brand, you get ordering options that may not be available to you today, such as variable credit terms and pricing options based on quantity.
|
+ Isn't the quality going to be lower?
Absolutely not! XIAMETER high quality, reliable materials products that are equivalent to their original
Dow Corning® brand counterparts in every way. We'll provide you with equivalency documents to prove it. And now you get them at market-based prices. And you reap the benefits.
|
+ What kinds of products will I be able to buy from XIAMETER brand?
Some of the basics - dimethyl fluids and emulsions, various silanes, silicone rubber bases and compounds, do-it-yourself sealants, and sealants for the professional building trades.
|
+ Will these products be available everywhere?
Customers in 96 countries around the world are now able to buy from XIAMETER brand. If you're in a country we currently don't sell in, no worries. We'll get that country set up for you.
|
+ What if I need more services and solutions?
With XIAMETER brand, technical support and face-to-face customer service are limited. But they're not nonexistent. We do have customer service professionals and a Technical Information Center to handle your occasional question. Cutting back on unnecessary services is one of the tradeoffs most customers are happy to make in exchange for more competitive prices and the convenience of buying online.
If you need unique solutions, collaborative problem-solving, or extensive product development or application support, you can contact a
Dow Corning® brand specialty silicone.
|
+ Do I have to buy XIAMETER products online?
Yes, products need to be purchased online since the order entry system is linked directly to our production capabilities. It allows us to automatically confirm your orders, notify you of shipments, and provide your invoices electronically.
But you can also buy XIAMETER products from one of our authorized distributors. Your distributor can also provide additional service options, and product selection and use advice.
|
+ I've never ordered online through the XIAMETER® website. How do I get started?
All you have to do is register your account.
|
+ How does the order entry system work?
It's pretty simple, really. Just
take a site tour to walk you through the ordering process. You'll be a XIAMETER® website "power user" before you know it.
|
+ What if I have a problem placing my order?
Don't worry. The order entry form might be electronic, but XIAMETER brand also has customer service professionals who can help you.
|
|
| |
More answers to come.
When someone asks us a new
question, we'll publish the answer here. Check back often for answers to new
questions.
Ask a question
|
|
|
Get started with XIAMETER brand
|
|
|