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How do I get started?
Please contact us by e-mail or call one of our global locations to discuss your analysis needs. After capturing your
needs we will send you a quote and our service request form. If you choose to
contract testing with us please fill out the service request form
(PDF size = 50 KB).
What is Analytical Solutions relationship to Dow Corning?
Analytical Solutions is Dow Corning's global corporate analytical research
group. We have been providing analytical testing to support Dow Corning
research, development, application, and manufacturing efforts for over 60
years. In 2001 Analytical Solutions began offering our services and expertise
externally.
What is meant by global capabilities?
Dow Corning Corporation is a multinational company operating from the majority
of continents and countries. Our Analytical laboratories in Belgium, China,
Japan, United Kingdom, and United States are strategically located to meet
the needs of our customers worldwide. See the global contact information page for more information on specific sites.
Do you have a price list?
Prices relate to customers' individual requirements and hence can vary based on
the type of testing required, turnaround time needed, and the number of
samples you have. Please contact us or call one of our global locations for a quote.
What are your payment terms?
Terms are net 30 days from the date of the invoice.
What methods of payment do you accept?
A purchase order or major credit card and completion of a service request form
(PDF size = 50 KB) is required before testing commences. We accept major credit
cards (VISA, Mastercard, and American Express).
Do you have a quality policy?
Quality is a key element of Dow Corning's commitment to delivering value for
our customers by understanding their needs and solving their problems. Please
review our quality
commitment page.
What quality registrations do you have?
Our global laboratories are registered to ISO9001:2000 (PDF size = 730 KB) (BSI, certificate FM10734).
How do you handle confidentiality and data management?
Your interactions with our lab and the data we generate on your behalf are
considered customer confidential unless you state otherwise. Only personnel
within our Analytical group have access to your data. Data is maintained in a
secure scientific data management system for up to 8 years unless you specify
otherwise. Please refer to our terms and conditions in the quote document
for more information.
What is your standard turn around time?
Standard turn around time is 8-10 business days. Faster turnaround times can be
arranged but may incur additional charges.
Note: Method development and feasibility studies may take longer;
timeframe will be communicated in the proposal.
How are results reported?
We typically e-mail results in a standard report template that includes a
summary of findings, experimental information, a statement of accuracy and
precision, and applicable spectra, images, tables, etc. We are flexible and can
report results based on your specific needs.
How do I obtain a copy of “The Analytical Chemistry of
Silicones”?
You can order a copy at most large online bookstores by using the following
information, “The Analytical Chemistry of Silicones”, edited by A. Lee Smith,
ISBN# 0-471-51624-4.
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