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Web Site Help

Check our list of frequently asked questions below to find the answers you need.
  Product Information   Distributor Information   Ordering from Dow Corning   Dow Corning Contact Information   Premier Account   Browsing dowcorning.com   Other Information

Product Information

How do I find product information on dowcorning.com?

  • Use the Product Finder tool to search for products by name, application, product group, industry, functional group, regulation, or properties/characteristics. Product Finder helps you locate product details, data sheets, and distributors.
  • Browse our Technical Library to find technical information available for your product – white papers, articles, brochures, news, and other valuable information.

Where can I find data sheets?

  • To find a Material Safety Data Sheet, enter the product's name in the MSDS Finder tool.
  • To find a Product Data Sheet, enter the product's name in the Product Finder tool.
    (Data sheets are not available for all Dow Corning products.)

Are Certificates of Analysis, Kosher and Halal Certificates available online?

  • Premier users can locate a Certificate of Analysis online through My Premier Account. If you are not a Premier user, contact us to request the Certificate of Analysis that you need.
  • To locate available Kosher and Halal Certificates, enter your product name in the Product Finder tool.
If you are unable to find an answer to your product-specific question, please contact customer service.

Distributor Information

How do I find a Dow Corning distributor?

  • Use the Find a Distributor tool to search for a distributor by product name, application, product group, industry, functional group, regulation, properties/characteristics, and/or location.
  • If you have a product name, enter it in the search field of Find a Distributor.
  • If you do not have a product name, use the following search options in Find a Distributor:
  • Select a country in which the product will be used from a drop-down menu.
  • Begin browsing by selecting a product option - application, group, industry, functional group, regulation or properties/characteristics.
  • Each option above will display product categories.
  • Select a product category or refine the list by choosing additional options.
  • Choose a product from your search results and select the distributors link found under that product.

Ordering from Dow Corning

What is required to place an order with Dow Corning?

  • Premier users order online through My Premier Account.
  • If you are not a Premier user and wish to purchase products online and access other documents specific to your order, complete and submit our Premier registration application.

What information is required to request an order if I am not a Premier user?

If you are unable to use Dow Corning's online ordering capabilities then the following information is required to request an order.
  • PO# - The customer's purchase order number.
  • PO Date - The date in which the order was received by Dow Corning.
  • Sold To Party - Your 6-digit customer number that Dow Corning will provide you after you have been approved to place orders. If you don't know your number, please provide your complete company name, address, city, region, and postal code.
  • Ship To Party - Your 6-digit delivery address number that Dow Corning will provide to you after you have been approved to place orders. If you don't know your number, please provide your complete company name, address, city, region, and postal code where you want your order to be delivered.
  • Material Number - The 7-digit Dow Corning material number that you would like to order.
  • Material Quantity - The quantity you wish to order. Caution: Make sure you know the container size of the material you wish to order. For instance, if the material comes in cartons of 12 and you only need 12 singles, then you would order 1 for your quantity. This will get you 1 carton of 12.
  • Material Container - The saleable unit of measure. For example: cartridge, tube, pail, drum, tote, each, etc.
  • Material Description - A brief description of the material and container size that you would like to order.
  • Price - The agreed to price in the selling unit of measure.
  • Requested Delivery Date - The date that the material is to be delivered. You will need to be familiar with your business rules to ensure appropriate lead times are taken into consideration.

Dow Corning Contact Information

How do I contact Dow Corning?

We're all about choice. We are globally accessible whenever you need us; however you choose to reach us.

Where are Dow Corning's Customer Service Centers located?

Dow Corning has locations around the world. View our global map to find location and contact information.

Premier Account

What is a Premier Account and how do I become a Premier user?

Once you're a Premier member, you can enjoy convenient online access, 24 hours a day, 7 days a week, to frequently needed information such as:
  • Place an Order
  • My Account at a Glance
  • Order Tracking and Documents
  • Pricing & Availability
  • Certificates of Analysis
  • Open Orders
  • Purchase History
  • Customer Account Balance Inquiry
Submit an application to become a Premier user.

What information do I need to access My Premier Account?

Log on to your Premier Account by entering your e-mail address and the password that you set up during registration.

How do I use the order management capabilities offered by Premier Account?

  • Review order management information for your account at My Account at a Glance. view demo
  • View a list of products purchased or sampled in the last 12 months, as well as a limited catalog of products to purchase or sample, including pricing and availability information. view demo
  • Place an order using a Dow Corning material number. view demo
  • Track the status of an order already placed. view demo
  • Get order and shipping documents related to orders you have placed. view demo
  • Change the quantity and/or date of a previously entered order: select the Change Order option under Order Management, search by Order Details or by Dow Corning Order Number, fill in the required information, select Go, and follow the prompts to change your order.
  • View an open order report or an up-to-date summary report of all the products you currently have on order by selecting Open Orders under Order Management, type in your Sold-To customer number, and click Submit.
  • View all your purchases, by product, made in the last 12 months by selecting Purchase History under Order Management, type in your Sold-To Number, and click Submit.
  • Access Certificate of Analysis documents by selecting Certificate of Analysis under Order Management, enter a batch number or a Dow Corning delivery number, and select Go.

Account, Password, and Data Protection Information

What do I do if I have forgotten my password?

Click here to request a password reset or a password recovery.

What do I do if My Premier Account is locked?

  • We have set up a password lock-out process to protect your member account. After five failed attempts to login, your account will be locked for two hours. An e-mail will automatically be sent to the registered e-mail ID. This e-mail will provide explanations on how to retrieve your account. It will also notify you if someone else is trying to use your member ID.
  • To retrieve your account and password:
  • Your account will be automatically unlocked if, after two hours, you enter your password correctly within five tries.
  • You can also unlock your account immediately by completing the Forgot Your Password procedure. You will have to provide your e-mail address. An e-mail will be sent to you with a link to a page where you can enter a new password.

What are the terms and conditions for using this Web site?

Reference our Web site terms and conditions page for detailed information.

What is Dow Corning’s Privacy Statement for information collected on this Web site?

Reference our Web Privacy Statement for more information.

How can I be assured of the authenticity and security of this Web site?

Read our Digital Certificate Practice Statement (PDF)

Browsing dowcorning.com

What is an RSS Web Feed and how do I start using RSS feeds?

  • There is some discussion as to what RSS stands for, but the majority agrees on “Really Simple Syndication.” Put plainly, it allows you to identify the content you like and have it delivered directly to you. It takes the hassle out of staying up-to-date, by showing you the very latest information that you are interested in. Not all Web sites currently provide RSS, but it is growing rapidly in popularity and many others, including the BBC, New York Times and CNN do provide it.

In general, the first thing you need is something called a news reader. There are many different versions, some of which are accessed using a browser, and some of which are downloadable applications. All allow you to display and subscribe to the RSS feeds you want.

Once you have chosen a news reader, all you have to do is to decide what content you want. Most sites that offer an RSS feed use a small orange 'RSS' or 'XML' button to advertise that an RSS feed is available.

If you click on the button, you can subscribe to the feed in various ways, including dragging the URL of the RSS feed into your news reader or by cutting and pasting the same URL into a new feed in your news reader.

Some browsers, including Firefox, Opera and Safari, have functionality which automatically picks up RSS feeds for you. For more details on these, please check their Web sites.

How do I search dowcorning.com?

  • Use the search input field in the upper right corner
    Use the drop-down to search for products, MSDS, or site content (Technical Library):

Search Dow Corning

  • Click the Product or Technical Library link at the top of the page:

What you will find in our Product Catalog:

  • MSDS (Material Safety Data Sheets)
  • Technical Data Sheets
  • How to Buy
  • Product Properties

How to search our Product Catalog:

  • Option 1: Search with a product name, number, etc.
  1. Select the country in which the product will be used.
  2. Enter a product number, name, description, ZMat number, etc. in the 'Search Products' box.
  3. Click on Search next to the box.
  4. Compare products: The results page allows you to select several products, using the checkboxes on the right of the screen, and compare them by clicking on the 'Compare' button located at the top of the list.
  5. Access product details: If you click on a product name, you will view the product details and characteristics, access product and Material Safety Data Sheets, etc.
  6. You will notice a 'Technical Library' tab at the top of the search result list. It displays results for searching the same word or number in the technical library.

  • Option 2: Browse to search
  1. Select the country in which the product will be used.
  2. Use the second half of the screen to browse our product catalog by application, product group, industry, functional group, regulation, and/or product properties and characteristics.
  3. You can refine your search by using several of these facets.
  4. The 'Technical Library' tab at the top of the search result list will display results for the same search criteria in the Technical Library.
  5. Access product details: If you click on a product name, you will view the product details and characteristics, access product and Material Safety Data Sheets, etc.

  • Option 3: Combine word search and browse
  1. You can start your search with a product name or number and refine your results using the facets available on the left of the search result, or even by entering additional search terms.
  2. You can also start with browsing, then refine your search with words or phrases by entering them in the box available at the top of the search results.
  3. The 'Technical Library' tab at the top of the search result list will display results for the same search criteria in the Technical Library.

What you will find in our Technical Library:

  • Industry Expertise
  • Company Information
  • News
  • Services & Solutions
  • Job Openings

How to search our Technical Library:

  • Option 1: Search with a word or phrase
  1. Enter a word or phrase in the 'Search Our Technical Library' box, and then click 'Search' next to the box.
  2. The search engine will return a list of pages that contain the word or phrases that you entered. Search results will be listed by order of relevance, with the most relevant results at the top of the list.
  3. To open a page, click on the document title.
  4. You will notice a 'Products' tab at the top of the search result list. It displays results on the same word or phrase, searching our product catalog.

  • Option 2: Browse to search
  1. The second half of the screen allows you to browse to search dowcorning.com content by application, product group, industry, functional group, and/or document type.
  2. You can refine your search by using several of these facets.
  3. The 'Products' tab at the top of the search result list will display results for the same search criteria in the product catalog.

  • Option 3: Combine word search and browse
  1. You can start your search with the word or phrase option and refine your results using the facets available on the left of the search result, or entering additional search terms.
  2. You can also start with browsing, then refine your search with words or phrases by entering them in the box available at the top of the search results.
  3. The 'Products' tab at the top of the search result list will display results for the same search criteria in the product catalog.
 

How can I access PDF files?

We are using the file format Adobe® Portable Document Format (PDF) for data sheets, regulations and other documents we must provide in an unalterable format. To work with PDF documents, you need the free Adobe Acrobat Reader. We recommend Adobe Acrobat Reader 5.0 or higher in order to view, navigate and print all PDF files.

If you don't have Acrobat Reader:
Download Adobe Acrobat. You can download versions for most operating systems in several languages from here.

What the Adobe Acrobat is not:
It is not a word processing file. You cannot open PDF files in your word processor to edit it. All you can do is open PDF files to read them on line, save, or print them.

Can I find help with Microsoft® Office Document Viewers?

Within our Web site we sometimes provide documents that are not in a standard Web page format. We do this because it makes them easier to print out on your computer, or easier to read on-line.

You will sometimes find Microsoft® Excel or other Microsoft® Office documents available to download. Many software packages can cope with these file formats, but if yours cannot, you can download free viewer software from Microsoft: ® Microsoft and PowerPoint are registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other Information

How can I link to dowcorning.com?


Guidelines for Linking to dowcorning.com
Links to our Web site at www.dowcorning.com are openly encouraged where the use is consistent with the overall Dow Corning business.

Please follow these guidelines when linking to our Web site:

  • Links can be made to either the Dow Corning Web site home page, or directly to the relevant page on our Web site. Linking directly to a relevant page, deep within our Web site could cause problems. If we rename or remove content pages in the future, these links might be broken. However, linking to Industry home pages should be safe as we would endeavor to maintain these pages in any future upgrades.
  • For links to the home page, the hyperlink should point to 'http://www.dowcorning.com'
  • Our Web site must not be shown within a FRAME of another Web site.

For questions or help in linking to our Web site, please contact the Webmaster.

Where do I find information on Dow Chemical?

Please try their Web site at www.dow.com.

Where do I find information on Corning Incorporated?

Please try their Web site at www.corning.com.

How do I find information on Breast Implant Claims and the Settlement Plan?

Contact: The Settlement Facility - Dow Corning Trust E-mail: info@sfdct.com
Web site: www.sfdct.com
Phone Number: +1 713 874 6099
Toll free Number within the U.S.: 866 874 6099
International Toll Free Number from outside the U.S.: +1 866 874 6099

General information on the Settlement Plan is also available at the Tort Claimants Committee's Web site at www.tortcomm.org.
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