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Product Information |
How do I find
product information on dowcorning.com?
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Use the Product Finder tool to search for
products by name, application, product group, industry, functional group,
regulation, or properties/characteristics. Product Finder helps you locate
product details, data sheets, and distributors.
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Browse our Technical Library to find technical
information available for your product – white papers, articles, brochures,
news, and other valuable information.
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Where can I
find data sheets?
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To find a Material Safety Data Sheet, enter
the product's name in the MSDS Finder
tool.
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To find a Product Data Sheet, enter the
product's name in the Product
Finder tool.
(Data sheets are not available for all Dow Corning products.)
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Are
Certificates of Analysis and Kosher Certificates available online?
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Premier users can locate a Certificate of
Analysis online through My Premier Account. If you are not a Premier user, contact us to request the Certificate of
Analysis that you need.
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To locate available Kosher Certificates,
enter your product name in the Product
Finder tool.
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If you are unable to find an answer
to your product-specific question, please contact customer
service.
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Distributor Information |
How do I find
a Dow Corning distributor?
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Use the Find a Distributor tool to search
for a distributor by product name, application, product group, industry,
functional group, regulation, properties/characteristics, and/or
location.
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If you have a product name, enter it in the
search field of Find a Distributor.
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If you do not have a product name, use the
following search options in Find a Distributor:
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Select a country in which the product will
be used from a drop-down menu.
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Begin browsing by selecting a product option
- application, group, industry, functional group, regulation or
properties/characteristics.
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Each option above will display product
categories.
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Select a product category or refine the list
by choosing additional options.
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Choose a product from your search results
and select the distributors link found under that product.
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Ordering from Dow Corning |
What is
required to place an order with Dow Corning?
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Premier users order online through My
Premier Account.
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If you are not a Premier user and wish to
purchase products online and access other documents specific to your order,
complete and submit our Premier registration
application.
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What information is required to request an
order if I am not a Premier user?
If you are unable to use Dow Corning's online ordering capabilities then the
following information is required to request an order.
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PO# - The customer's purchase order number.
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PO Date - The date in which the order was received by Dow
Corning.
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Sold To Party - Your 6-digit customer number that Dow Corning will
provide you after you have been approved to place orders. If you don't know
your number, please provide your complete company name, address, city, region,
and postal code.
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Ship To Party - Your 6-digit delivery address number that Dow Corning
will provide to you after you have been approved to place orders. If you don't
know your number, please provide your complete company name, address, city,
region, and postal code where you want your order to be delivered.
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Material Number - The 7-digit Dow Corning material number that you
would like to order.
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Material Quantity - The quantity you wish to order. Caution: Make sure
you know the container size of the material you wish to order. For instance, if
the material comes in cartons of 12 and you only need 12 singles, then you
would order 1 for your quantity. This will get you 1 carton of 12.
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Material Container - The saleable unit of measure. For example: cartridge,
tube, pail, drum, tote, each, etc.
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Material Description - A brief description of the material and container
size that you would like to order.
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Price - The agreed to price in the selling unit of
measure.
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Requested Delivery Date - The date that the material is to be delivered. You
will need to be familiar with your business rules to ensure appropriate lead
times are taken into consideration.
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Dow Corning Contact Information |
How do I contact Dow
Corning?
We're all about choice. We are globally accessible whenever you need us;
however you choose to reach us.
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Where are Dow Corning's Customer Service
Centers located?
Dow Corning has locations around the world. View our global map to find location and
contact information.
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Premier Account |
What is a Premier Account and how do I
become a Premier user?
Once you're a Premier member, you can enjoy convenient online access, 24 hours
a day, 7 days a week, to frequently needed information such as:
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Place an Order
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My Account at a Glance
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Order Tracking and Documents
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Pricing & Availability
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Certificates of Analysis
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Open Orders
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Purchase History
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Customer Account Balance Inquiry
Submit an application to become
a Premier user.
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What information do I need to access My
Premier Account?
Log on to your Premier Account by entering your e-mail address and the password
that you set up during registration. |
How do I use
the order management capabilities offered by Premier Account?
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Review order management information for your
account at My Account at a Glance.
view demo
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View a list of products purchased or sampled
in the last 12 months, as well as a limited catalog of products to purchase or
sample, including pricing and availability information.
view
demo
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Place an order using a Dow Corning material
number.
view
demo
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Track the status of an order already
placed.
view
demo
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Get order and shipping documents related to
orders you have placed.
view
demo
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Change the quantity and/or date of a
previously entered order: select the Change Order option under Order
Management, search by Order Details or by Dow Corning Order Number, fill in the
required information, select Go, and follow the prompts to change your
order.
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View an open order report or an up-to-date
summary report of all the products you currently have on order by selecting
Open Orders under Order Management, type in your Sold-To customer number, and
click Submit.
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View all your purchases, by product, made in
the last 12 months by selecting Purchase History under Order Management, type
in your Sold-To Number, and click Submit.
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Access Certificate of Analysis documents by
selecting Certificate of Analysis under Order Management, enter a batch number
or a Dow Corning delivery number, and select Go.
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Account, Password, and Data Protection Information |
What do I do if I have forgotten my
password?
Click here to request a
password reset or a password recovery.
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What do I do
if My Premier Account is locked?
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We have set up a password lock-out process
to protect your member account. After five failed attempts to
login, your account will be locked for two hours. An e-mail will
automatically be sent to the registered e-mail ID. This e-mail will provide
explanations on how to retrieve your account. It will also notify you if
someone else is trying to use your member ID.
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To retrieve your account and
password:
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Your account will be automatically unlocked
if, after two hours, you enter
your password correctly within five tries.
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You can also unlock your account
immediately by completing the Forgot Your Password
procedure. You will have to provide your e-mail address. An e-mail will be sent
to you with a link to a page where you can enter a new password.
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What is Dow Corning’s Privacy Statement for
information collected on this Web site?
Reference our Web Privacy
Statement for more information.
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Browsing dowcorning.com
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What is an RSS Web Feed and how do I start
using RSS feeds?
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There is some discussion as to what RSS
stands for, but the majority agrees on “Really Simple Syndication.” Put
plainly, it allows you to identify the content you like and have it delivered
directly to you. It takes the hassle out of staying up-to-date, by showing you
the very latest information that you are interested in. Not all Web sites
currently provide RSS, but it is growing rapidly in popularity and many others,
including the BBC, New York Times and CNN do provide it.
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In general, the first thing you need is something called a news reader.
There are many different versions, some of which are accessed using a browser,
and some of which are downloadable applications. All allow you to display and
subscribe to the RSS feeds you want.
Once you have chosen a news reader, all you have to do is to decide what
content you want. Most sites that offer an RSS feed use a small orange 'RSS' or
'XML' button to advertise that an RSS feed is available.
If you click on the button, you can subscribe to the feed in various ways,
including dragging the URL of the RSS feed into your news reader or by cutting
and pasting the same URL into a new feed in your news reader.
Some browsers, including Firefox, Opera and Safari, have functionality which
automatically picks up RSS feeds for you. For more details on these, please
check their Web sites.
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How do I search dowcorning.com?
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Use the search input field in the upper
right corner
Use the drop-down to search for products,
MSDS, or site content (Technical Library):
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Click the Product or Technical Library
link at the top of the page:
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What you will
find in our Product Catalog:
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MSDS (Material Safety Data
Sheets)
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Technical Data Sheets
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How to Buy
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Product Properties
How to search
our Product Catalog:
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Option 1: Search with a product name,
number, etc.
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Select the country in which the product will be used.
- Enter a product number, name, description, ZMat number, etc. in the 'Search
Products' box.
- Click on Search next to the box.
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Compare products: The results page allows you to select several
products, using the checkboxes on the right of the screen, and compare them by
clicking on the 'Compare' button located at the top of the list.
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Access product details: If you click on a product name, you will
view the product details and characteristics, access product and Material
Safety Data Sheets, etc.
- You will notice a 'Technical Library' tab at the top of the search result
list. It displays results for searching the same word or number in the
technical library.
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Option 2: Browse to search
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Select the country in which the product will be used.
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Use the second half of the screen to browse
our product catalog by application, product group, industry, functional group,
regulation, and/or product properties and characteristics.
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You can refine your search by using
several of these facets.
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The 'Technical Library' tab at the top of
the search result list will display results for the same search criteria in the
Technical Library.
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Access product details: If you click on a product name, you will view the
product details and characteristics, access product and Material Safety Data
Sheets, etc.
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Option 3: Combine word search and
browse
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You can start your search with a product
name or number and refine your results using the facets available on the left
of the search result, or even by entering additional search terms.
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You can also start with browsing, then
refine your search with words or phrases by entering them in the box available
at the top of the search results.
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The 'Technical Library' tab at the top of
the search result list will display results for the same search criteria in the
Technical Library.
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What you will
find in our Technical Library:
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Industry Expertise
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Company Information
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News
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Services & Solutions
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Job Openings
How to search
our Technical Library:
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Option 1: Search with a word or
phrase
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Enter a word or phrase in the 'Search Our
Technical Library' box, and then click 'Search' next to the box.
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The search engine will return a list of
pages that contain the word or phrases that you entered. Search results will be
listed by order of relevance, with the most relevant results at the top of the
list.
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To open a page, click on the document
title.
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You will notice a 'Products' tab at the top
of the search result list. It displays results on the same word or phrase,
searching our product catalog.
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Option 2: Browse to search
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The second half of the screen allows you to
browse to search dowcorning.com content by application, product group,
industry, functional group, and/or document type.
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You can refine your search by using
several of these facets.
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The 'Products' tab at the top of the search
result list will display results for the same search criteria in the product
catalog.
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Option 3: Combine word search and
browse
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You can start your search with the word or
phrase option and refine your results using the facets available on the left of
the search result, or entering additional search terms.
-
You can also start with browsing, then
refine your search with words or phrases by entering them in the box available
at the top of the search results.
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The 'Products' tab at the top of the search
result list will display results for the same search criteria in the product
catalog.
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How can I access PDF files?
We are using the file format Adobe® Portable Document Format ( PDF) for
data sheets, regulations and other documents we must provide in an unalterable
format. To work with PDF documents, you need the free Adobe Acrobat Reader. We
recommend Adobe Acrobat Reader 5.0 or higher in order to view, navigate and
print all PDF files.
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If you don't have Acrobat Reader:
Download Adobe Acrobat. You can download versions for most
operating systems in several languages from here.
What the Adobe Acrobat is not:
It is not a word processing file. You cannot open PDF files in your word
processor to edit it. All you can do is open PDF files to read them on line,
save, or print them.
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Can I find help with Microsoft® Office Document Viewers?
Within our Web site we sometimes provide documents that are not in a standard
Web page format. We do this because it makes them easier to print out on your
computer, or easier to read on-line.
You will sometimes find Microsoft® Excel or other Microsoft® Office documents
available to download. Many software packages can cope with these file formats,
but if yours cannot, you can download free viewer software from Microsoft:
® Microsoft and PowerPoint are registered trademarks of Microsoft
Corporation in the United States and/or other countries.
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Other Information |
How can I link to dowcorning.com?
Guidelines for Linking to dowcorning.com
Links to our Web site at www.dowcorning.com are openly encouraged where the use
is consistent with the overall Dow Corning business.
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Please follow these guidelines when
linking to our Web site:
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Links can be made to either the Dow Corning
Web site home page, or directly to the relevant page on our Web site. Linking
directly to a relevant page, deep within our Web site could cause problems. If
we rename or remove content pages in the future, these links might be broken.
However, linking to Industry home pages should be safe as we would endeavor to
maintain these pages in any future upgrades.
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For links to the home page, the hyperlink
should point to 'http://www.dowcorning.com'
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Our Web site must not be shown within a
FRAME of another Web site.
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For questions or help in linking to our Web site, please
contact the Webmaster.
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Where do I find information on Dow Chemical?
Please try their Web site at www.dow.com.
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Where do I find information on Corning Incorporated?
Please try their Web site at www.corning.com.
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How do I find information on Breast Implant Claims and the Settlement
Plan?
Contact: The Settlement Facility - Dow Corning Trust E-mail:
info@sfdct.com
Web site:
www.sfdct.com
Phone Number: +1 713 874 6099
Toll free Number within the U.S.: 866 874 6099
International Toll Free Number from outside the U.S.: +1 866 874
6099
General information on the Settlement Plan is also available at the Tort
Claimants Committee's Web site at www.tortcomm.org.
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